Frequently Asked Questions
Everything you need to know about our premium VVS jewelry and services.
What does VVS stand for in your jewelry?
VVS stands for 'Very, Very Slightly Included.' This means our stones have tiny inclusions that are difficult even for a skilled grader to see under 10x magnification, ensuring maximum brilliance and clarity.
Do you provide certification for your diamonds and stones?
Yes, all of our premium pieces come with a certificate of authenticity and a detailed grading report from recognized gemological laboratories to guarantee the quality of your purchase.
How long does shipping take for custom orders?
Custom-designed pieces typically take 2-4 weeks for production and quality control. Once completed, we ship via insured express courier, which takes an additional 3-5 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all standard collection items in their original, unworn condition. Please note that custom-made or personalized jewelry pieces are final sale and cannot be returned.
Does your jewelry tarnish or fade over time?
Our jewelry is crafted using high-quality materials such as 14k/18k solid gold and premium PVD plating on sterling silver. With proper care and cleaning, your jewelry will maintain its shine for years to come.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through partners like Affirm and Klarna, allowing you to buy now and pay later.